ABOUT THESE TERMS
These Terms and Conditions apply to bookings for and attendance at the National Airsoft Festival (the “Event”).
The Event organiser and the party with whom the person making the booking contracts is Zero One Airsoft Ltd, company number 05077230, whose registered office is at 71–75 Shelton Street, London, England, WC2H 9JQ (the “Organiser”, “we”, “us” or “our”). Complete Leisure Events Ltd participates in the Event management committee but is not the seller of the ticket or the contracting party unless expressly stated otherwise.
In these Terms:
• “Ticket Holder” or “you” means each person for whom an Event ticket is booked and each person who uses a ticket or attends the Event;
• “Lead Booker” means the person who completes a booking for themselves or for one or more other people;
• “Venue” means the Event site, estate, campsite, parking and gaming areas and associated access routes; and
• “Festival Parties” means the Organiser, Complete Leisure Events Ltd in its Event-management capacity, the Event management committee, the Venue owner and their respective directors, officers, employees, contractors, servants and agents.
The Lead Booker warrants that they are at least 18 years old, have authority to make the booking as agent for every adult included in it, and have provided these Terms to them before booking. Each person also accepts these Terms by using a ticket or entering the Venue after having been given a reasonable opportunity to read them. For anyone under 18, the booking and consent to participate must be given by their parent or legal guardian. The Lead Booker remains responsible for ensuring that everyone included in the booking receives the booking information, player pack and Event communications.
PRICES AND BOOKINGS
The prices for the Event are clearly displayed on our website. Prices are inclusive of UK VAT, where applicable, at the prevailing rate unless otherwise stated. Prices may change at any time, but changes will not affect a booking already confirmed by us, except in the case of an obvious pricing error which you could reasonably have recognised as an error. We will contact you if an obvious error affects your booking and give you the choice of paying the correct price or cancelling for a full refund.
Make sure you choose the correct faction before booking. Once a booking is confirmed, we will not move players from one faction to another except at our discretion or where reasonably necessary for operational or safety reasons.
If you book a private toilet, you will be asked to choose the zone in which you would like it located. Toilets in each zone will be numbered and secured with combination padlocks. Details of your assigned toilet will be provided on arrival based on your zone selection. You must arrive in sufficient time to select a camping area within a suitable distance of your chosen toilet zone. We cannot reallocate or move a toilet once assigned, and you may need to walk to it if you camp elsewhere. A lost combination padlock will incur a reasonable replacement charge, currently £10. The toilet is allocated exclusively to your booking for the Event and will ordinarily remain locked and will not be routinely opened or serviced during the Event. We may access it where reasonably necessary for an emergency, safety, security, legal or maintenance reason. You are responsible for keeping it reasonably clean; additional toilet rolls will be supplied on request.
PARTICIPANT DISCLAIMER AND SAFETY CONDITIONS
By booking or participating, you confirm that you understand that airsoft is a fast-paced, hands-on practical game which is potentially dangerous and can result in serious injury or death. You understand the inherent risks involved in participating and the additional inherent risks of a natural woodland environment, which may include uneven or slippery ground, branches, vegetation, insects, changing weather and other natural hazards. You voluntarily choose to participate subject to the LIABILITY section below.
You are responsible for acting with reasonable care for your own safety, using suitable equipment and following all safety instructions.
You confirm that, to the best of your knowledge, you do not have any pre-existing medical condition or existing injury which would make participation unsafe, taking account of any reasonable adjustments. If you have a condition or injury that may be aggravated by participation, you confirm that you have considered your fitness to participate, sought appropriate medical advice where reasonably necessary and will not participate contrary to medical advice. You should contact us in advance about any reasonable adjustment you may require. You are not required to disclose more medical information than is reasonably necessary for safety, an adjustment or an emergency response.
You must wear properly fitted eye protection at all times outside the safe zone and while using the firing range. It must bear an applicable UKCA or CE conformity marking and be certified to at least BS EN ISO 16321-1:2022+A1:2025 impact level D (80 m/s), impact level E (120 m/s), the legacy BS EN 166 impact grade B (120 m/s), or another standard which the Organiser has confirmed in writing provides equivalent or greater protection. The impact classification must apply to the complete protector, including the lens and frame, and the protector must fit securely and provide the coverage required by its certification. Full-seal construction is not compulsory. Products marked only ISO 16321 impact level C or EN 166 F, damaged or materially scratched lenses, and mesh-only eye protection are not acceptable. These minimum requirements are selected for Event airsoft guns operating at up to 2.5 joules, approximately 500 fps using a 0.20 g BB. Impact level E, legacy grade B or full-face protection provides a greater safety margin and is strongly recommended, particularly for anyone under 18. Suitable over-the-ankle boots with good grip are also strongly recommended.
You warrant that you will not enter an airsoft game environment after consuming alcohol or while impaired by alcohol, illegal drugs or any substance that makes participation unsafe.
Full site-specific rules, safety information and gameplay instructions will be provided in the digital player pack and at the Venue. These operational rules govern conduct while at the Venue and may be reasonably updated where necessary for safety, security, law or Event operation. They do not permit the Organiser to remove or reduce statutory rights or materially alter the booked Event without the remedies required by these Terms or applicable law. The player pack must be downloaded from the Lead Booker’s account with the tickets, provided to every Ticket Holder and read before check-in. Everyone attending must comply with the site rules and reasonable staff instructions.
Every participant under 18 must have the permission of a parent or legal guardian to participate and must be appropriately supervised in accordance with the site rules. The parent or guardian making or authorising the booking confirms that they have considered the risks described above, have explained relevant rules to the young person in an age-appropriate way and consent to their participation. Every under-18 attendee must wear the compulsory white wristband supplied at player sign-in, with a parent or guardian contact number where requested.
Conduct in the campsite must be appropriate for a family campsite. Campsite rules, roads, fire lanes and marked boundaries must be obeyed. If you park or pitch on a marked roadway or fire lane, you will be required to move.
If you bring a generator, you must also bring a suitable fire extinguisher, either CO2 or ABC powder, and keep it readily accessible whenever the generator is used. Our fire team may inspect camps for compliance. A generator without an appropriate extinguisher, or one left operating unattended, may be switched off and must be removed from use. Where reasonably necessary for immediate safety, staff may move it to secure temporary storage, issue or record a receipt and make it available for collection when the person leaves. Staff will take reasonable care of temporarily stored property.
If you use a gas stove, barbecue or permitted campfire, you must keep a suitable extinguisher and sufficient water immediately available. All fires and cooking equipment remain subject to Event instructions, weather conditions and any fire restriction in force.
Glass bottles and drinking glasses are prohibited throughout the Venue, including in vehicles and campsites. Drinks brought to the Event must be in non-glass containers. Licensed security personnel may conduct proportionate random vehicle or bag searches as a condition of entry. A physical search will take place only with consent. If consent is refused or withdrawn, we may refuse entry or require the vehicle or item to be removed from the Venue, subject to applicable law.
Participant-owned or otherwise unauthorised drones and laser pointers are prohibited in the campsite and elsewhere at the Venue unless we give prior written permission. Walking on estate land outside the marked campsite boundaries or authorised exit routes, cutting or damaging trees or vegetation, live-firing airsoft guns in camping fields and using any pyrotechnic in a camping field are strictly prohibited.
Serious, dangerous, deliberate or repeated breach of these safety rules may result in immediate removal from the game and Venue. For a less serious breach, a fair warning will normally be given before removal where appropriate. A person removed because of their own serious or repeated misconduct will not be entitled to a refund except where required by law.
The Organiser operates a zero-tolerance policy towards deliberate cheating and verbal or physical abuse. Failure to comply with safety rules, reasonable instructions or the proper spirit of the Event may result in removal from a game and, for serious or repeated misconduct, from the Venue.
The Lead Booker warrants that every other adult included in their booking authorised the Lead Booker to contract on their behalf and was given access to these Terms before the booking was completed. The Lead Booker must provide the booking confirmation, player pack and all safety communications to every person in the booking. If the Lead Booker lacked the stated authority, they will be responsible for any reasonably foreseeable loss caused to the Organiser by that breach of warranty. Each attendee must also comply with these Terms as a condition of using their ticket and entering or remaining at the Venue.
ARRIVAL, VEHICLES, EQUIPMENT AND PERSONAL PROPERTY
You are responsible for taking reasonable care during your and your vehicle’s entry to and exit from the Venue and camping fields. You will be responsible for reasonably foreseeable loss, damage or injury to another person or their property to the extent caused by your deliberate conduct, negligence or breach of these Terms.
You confirm that equipment you bring to the Venue has been inspected or tested where reasonably necessary, is safe and suitable for its intended use, and will be operated only by someone suitably trained or experienced.
Parking or pitching a tent under or unreasonably close to trees is prohibited. If you disregard this instruction, you accept the additional inherent risks created by doing so and will be responsible for loss, damage or injury to the extent caused by your breach or negligence.
You are responsible for taking reasonable steps to safeguard your property at the Venue. Our responsibility for loss of or damage to property is governed by the LIABILITY section below.
CONDUCT, ALCOHOL AND REMOVAL FROM THE EVENT
You must conduct yourself appropriately and follow all reasonable instructions from Event staff, security personnel and emergency services. Participants must not consume alcohol before or during any airsoft game in which they participate. Evening drinking must be proportionate and responsible. Incapacitating drunkenness, threatening or aggressive language, violence, harassment and an inability or refusal to follow safety instructions will not be tolerated.
We may refuse service, remove a person from a game or require them to leave the Venue where we reasonably believe that they have committed serious, dangerous, abusive, illegal or repeated misconduct, or where they continue to breach a rule after a fair warning when a warning is appropriate. Immediate action may be taken without warning where reasonably necessary to protect safety, prevent disorder, comply with the law or protect other attendees, staff or property. A person removed for their own serious or repeated breach will not be entitled to a refund, except to the extent required by law.
You will be responsible for reasonably foreseeable injury, loss or damage caused to another person or property by your deliberate conduct, negligence or breach of these Terms.
If your booking does not include a stay until Monday, you must leave the Venue by 7pm on Sunday.
UNDER-18S AND PROOF OF AGE
Every person under 18 on site must wear the white wristband supplied at player sign-in at all times. We operate Challenge 25 throughout the Venue. You may be required to produce acceptable photographic identification at check-in or when purchasing age-restricted products or alcohol. Parents or guardians should write an appropriate emergency contact number on the wristband of a younger child.
UNAUTHORISED TRADING
The sale or supply for profit of goods or services by anyone other than an approved stallholder is prohibited. This includes new goods, bulk or trade sales of second-hand or surplus goods, paid repairs and any other commercial activity involving payment. Genuine occasional private sales of personal second-hand items are permitted. Where we reasonably believe that a person is conducting unauthorised commercial activity, we may require it to stop and may remove the person from the Event if the breach is serious or continues after a warning. Any entitlement to a refund will be determined in accordance with these Terms and applicable law.
PAYMENT AND PAYMENT PROVIDERS
Payment must be made online by an accepted credit or debit card or through Klarna. Card payments are processed securely by SumUp. Klarna payments are also subject to Klarna’s applicable customer terms.
To process a booking, we collect the Lead Booker’s name, address, contact information and the attendee information reasonably required to administer the booking. Information necessary to take payment is transferred to SumUp or Klarna, as selected, for payment processing, fraud prevention and associated regulatory purposes. Further information is set out in our Privacy Policy.
CUSTOMER CANCELLATIONS, NON-ATTENDANCE AND BOOKING CHANGES
The Event is a leisure activity supplied for a specified date or period. Accordingly, the usual statutory 14-day right to cancel a distance contract does not ordinarily apply under regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Subject to your statutory rights and the CANCELLATION, RESCHEDULING AND CHANGES TO THE NATIONAL AIRSOFT FESTIVAL section below, bookings and payments are final. We do not provide refunds merely because a Ticket Holder changes their mind, cannot attend, chooses the wrong faction or wishes to alter the booking. Upper management may offer a discretionary refund in exceptional circumstances on a case-by-case basis and may request reasonable supporting evidence. A discretionary refund may be subject to a 10% administration charge reflecting our reasonable costs, will be processed after the Event and within 30 days, and will be conditional upon confirmation that the ticket was not used. Alternatively, we may offer a deferral to the following year’s Event. These restrictions and charges do not apply to a refund which the Ticket Holder is legally entitled to receive. Refund requests submitted more than 28 days after the Event will not be considered unless the Ticket Holder has a legal right to the refund.
NON-TRANSFERABLE TICKETS AND PROHIBITED RESALE
Every ticket is issued personally to the individual Ticket Holder named in the booking. Once the booking is confirmed, the named Ticket Holder cannot be changed and the ticket cannot be sold, offered for sale, assigned, given away or otherwise transferred to another person. Only the named Ticket Holder may use it, and we may require satisfactory photographic identification before admission. Any attempted sale, transfer or use by another person may result in the ticket being cancelled without refund or compensation. This restriction applies whether or not the proposed transfer is for profit, but does not affect any right which cannot lawfully be excluded.
CANCELLATION, RESCHEDULING AND CHANGES TO THE NATIONAL AIRSOFT FESTIVAL
The Organiser may cancel, postpone or reasonably vary the Event, or any activity forming part of it, where reasonably necessary because of safety, security, operational or legal requirements or circumstances outside the Organiser’s reasonable control. These circumstances may include unavailability of the Venue or essential participants despite reasonable efforts to secure them, civil commotion, riot, invasion, Royal or national mourning, terrorist attack or threat, war whether declared or not, natural disaster, adverse weather, pandemic or epidemic, or any law, restriction or action of a government or public authority.
We will contact affected Ticket Holders as soon as reasonably possible using the contact information supplied with the booking. Cancellation or rescheduling may need to be announced at short notice.
If weather or other circumstances curtail gaming activities, we will, where reasonably safe and practicable, continue to provide other advertised Event exhibits, entertainment or displays. A temporary interruption, safety-related programme adjustment or curtailment of only part of the Event does not by itself amount to cancellation of the Event. Where a change is so substantial that the Event supplied is materially different from what was booked, this does not affect any remedy the Ticket Holder may have under applicable law.
If the entire Event is cancelled or rescheduled, the Organiser may offer Ticket Holders a ticket for the rescheduled Event or the following year’s Event, or the opportunity to donate the ticket price to a stated charity. A Ticket Holder may instead request a refund where entitled by law. A charitable donation will be made only where the Ticket Holder expressly chooses that option.
We will give Ticket Holders at least 30 days from notice of cancellation or rescheduling to state their preference, unless a substitute or rescheduled Event will take place sooner. If no response is received, the booking will be provisionally transferred to the rescheduled Event or, where none has been fixed, to the following year’s Event. A Ticket Holder whose booking is provisionally transferred may still request any cash refund to which they are legally entitled until 30 days before the rescheduled or following year’s Event, after which the transferred booking will be treated as accepted except where the law requires otherwise.
Where a refund is due, it will be paid within 14 days beginning on the date the Ticket Holder confirms that they require a refund or, if no substitute or rescheduled Event is offered, within 14 days of confirmation of that fact. If payment cannot be made within that period because of circumstances genuinely outside the Organiser’s reasonable control, the Ticket Holder will be kept informed and payment will be made as soon as reasonably possible, without affecting any mandatory legal right.
Subject to the non-excludable liabilities stated in the LIABILITY section below and to the fullest extent permitted by law, the Organiser’s liability arising solely from cancellation or rescheduling because of circumstances outside its reasonable control is limited to the remedies stated in this section. The Festival Parties will not be responsible for separate travel, accommodation or other arrangements made by a Ticket Holder, and Ticket Holders are advised to obtain suitable insurance. This does not exclude liability for reasonably foreseeable loss caused by the Organiser’s breach of contract or negligence where such liability cannot lawfully or fairly be excluded.
LIABILITY
In this section, “Festival Parties” has the meaning given at the beginning of these Terms.
Nothing in these Terms limits or excludes the liability of any Festival Party for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be limited or excluded.
Subject to the non-excludable liabilities stated above, the Organiser will take reasonable care in organising the Event. The Ticket Holder acknowledges that airsoft, camping and participation in a large outdoor festival involve inherent and obvious risks of physical injury and property damage which cannot be eliminated entirely even when reasonable care is taken. The Ticket Holder voluntarily accepts those inherent risks but does not waive any right arising from a Festival Party’s negligence or other breach of duty.
Subject to the non-excludable liabilities stated above, the Festival Parties will not be liable for loss or damage which was not reasonably foreseeable when the booking was made, was not caused by a breach of these Terms or a legal duty owed by a Festival Party, or was caused by the Ticket Holder’s own negligence, deliberate conduct or failure to follow reasonable safety instructions. Nothing in these Terms limits the Ticket Holder’s statutory remedies where the Event service is not provided with reasonable care and skill or as otherwise required by law.
The Event is supplied only for private recreational use. Subject to the non-excludable liabilities stated above, the Festival Parties will not be liable for business losses, loss of profit, loss of business, loss of contracts, loss of revenue or loss of business opportunity. Liability for indirect or consequential consumer loss is excluded only to the extent that doing so is fair and permitted by law.
Subject to the non-excludable liabilities stated above, and except for physical loss of or damage to property caused by a Festival Party’s negligence or breach of duty, the maximum aggregate liability of the Festival Parties for any other claim relating to a Ticket Holder’s booking or attendance will, to the extent fair and permitted by law, be limited to the face value of that Ticket Holder’s ticket.
By completing a booking, you acknowledge and agree that approved drones may operate at the Event for photography, filming, in-game activities and the release of small promotional gifts, and that gifts may also be projected into designated public areas using equipment such as compressed-air launchers. Participation in collecting any gift is voluntary. You must act safely, avoid pushing or endangering others and follow staff instructions. You will be responsible for injury, loss or damage to the extent caused by your own unsafe, deliberate or negligent conduct.
Approved drones are not targets and must not be shot at or otherwise interfered with. Anyone whose deliberate, reckless or negligent conduct, including shooting at a drone, damages, destroys, brings down or forces the landing of an approved drone will be responsible for the reasonably foreseeable losses caused. The parties agree that £2,000 is a reasonable agreed contribution towards those losses, reflecting anticipated safety response, operational disruption, recovery and administration costs. The £2,000 will be credited in full against the total repair or replacement costs, loss of earnings and associated expenses recoverable from the responsible person, will not be added twice and will not exceed the total loss lawfully recoverable.
Under UK law, interference with an aircraft may amount to criminal damage and may also constitute offences under the Air Navigation Order 2016, the Criminal Damage Act 1971, and any other applicable legislation. Depending on the circumstances, those responsible may face civil claims, criminal prosecution, fines and/or imprisonment.
DATA PROTECTION
In connection with purchasing tickets and attending the Event, the Lead Booker and Ticket Holders will provide the Organiser with personal information such as names, contact details, booking information and any information voluntarily provided for accessibility, safeguarding or emergency purposes.
Zero One Airsoft Ltd is the controller of personal information used to sell and administer Event tickets. Other organisations involved in delivering the Event may be separate controllers or processors depending on their role. We process personal information in accordance with applicable UK data-protection law and our Privacy Policy at: https://www.zerooneairsoft.com/terms-and-conditions/privacy-policy.
GENERAL
Transfer of the contract: The Organiser may transfer its rights and obligations under these Terms to another organisation where this does not reduce the Ticket Holder’s rights. We will notify affected Ticket Holders in writing. A Ticket Holder may not transfer their ticket, rights or obligations to another person.
Entire agreement: These Terms, the booking confirmation and information expressly incorporated into them constitute the agreement between the Organiser and the Ticket Holder. Nothing in this paragraph excludes liability for fraud or fraudulent misrepresentation or prevents a Ticket Holder from relying on information which forms a binding term under consumer law.
Severability: If any provision is held to be invalid, illegal or unenforceable, it will be treated as removed only to the extent necessary, and the remaining provisions will continue in effect.
Third-party rights: The Festival Parties may enforce the rights and benefits expressly given to them under the LIABILITY section pursuant to the Contracts (Rights of Third Parties) Act 1999. Except for those Festival Parties, a person who is not a party to the contract has no right under that Act to enforce these Terms.
Governing law and jurisdiction: These Terms and any dispute arising from them are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, but a consumer resident elsewhere may bring proceedings in any other court available to them under mandatory consumer or jurisdiction law.
